Refund policy guidance

EPGPilot strongly recommends using the free trial before choosing a longer plan. The trial helps users verify playback, device compatibility, and onboarding quality before making a subscription decision.

Refund handling may depend on the service terms, the stage of activation, and the nature of the request. Users should review the applicable plan information and ask questions before confirming a longer-term subscription.

If you have a plan-related question, the best next step is to contact support before making assumptions about eligibility or activation outcomes.